CUSTOMER FEEDBACK OFFICER
BANDUNG, INDONESIA – DESIGN – FULLTIME/INTERNSHIP
MAKE DEEPLY PERSONAL CONNECTION WITH CUSTOMERS
UNDERSTANDING WHAT THEY NEED MOST

THE CHALLENGE

Your mission is to collect as much as important feedback from every component of our Digital Cilsy School Product (Alumni, Instructor, Student). Those feedback then you can analyzed it, then extract some useful insights for improving customer experience.

RESPONSIBILITIES

  • Design and execute various systems to collect feedbacks of all customer components of the Digital Cilsy School product (instructors, alumni, and students).
  • Based on every feedback that has been collected, you analyze & make suggestion for other teams. So other teams can make adjustment for every programs they create, for improving customer experience.
  • Work with customer experience, marketing and product teams to evaluate, communicate, discuss, and improve the effectiveness of the feedback programs that have been implemented.
  • Make monthly reporting related to the effectiveness of the feedback programs that have been implemented.

QUALIFICATION

  • Interactive communicator.
  • Love to make connection with people.
  • Highly fast pro-active person, not slow reactive person.
  • Understand how to using Social Media.
  • Understand how to using Microsoft Word & Microsoft Excel.
  • Self-motivated and able to collaborate in a team environment
  • Able to multi-task with careful attention to detail.
  • Have Bachelor Degree in Public Relation/Communication is more preferred.
  • Have experience in project managing or public relation related job is more preferred.
  • Attractive appearance, woman preferred.

Only Resumes with cover letter and portfolio are considered.

PERKS & BENEFIT

  • Remote Work
  • Regular Holiday
  • Free Lunch, Sports, Health Facility
  • Stock Option

Cilsy Fiolution is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

GDPR * 

When you apply to a job on this site, the personal data contained in your application will be collected by PT. Cilsy Fiolution Indonesia. 

Your personal data will be retained by Cilsy Fiolution as long as Cilsy Fiolution determines it is necessary to evaluate your application for employment, other potential employment opportunities at Cilsy Fiolution (for a period of two years from our last recruiting interaction with you) or as part of of your employment (if applicable).

APPLY FOR THIS JOB